jetbu's Privacy Policy

1 Introduction & Purpose

jetbu is a safe and reliable online gaming platform for users in Bangladesh. Protecting the privacy of our users is one of our primary responsibilities. This privacy policy document explains how jetbu handles your personal information:

• how it is collected,
• how it is stored and processed,
• how it is shared with third parties (where applicable), and
• how it is deleted or amended at your request.

This policy has been prepared in accordance with applicable data protection guidelines in Bangladesh. Please read this document carefully before using the jetbu platform. If any part is unclear, contact our support team.

2 What Information We Collect

jetbu collects information in two ways — what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide

Information you provide when registering an account and using our services:

• Full name and date of birth (for age verification — only users aged 21+ may use the service),
• Email address and mobile number,
• Payment details (information required for bKash, Nagad, Rocket or bank account transactions),
• National ID card or passport details for identity verification,
• Messages sent to the support centre and communication records.

2.2 Automatically Collected Information

When you use the jetbu website or app, the following information may be collected automatically:

• Device type, operating system and browser information,
• IP address and approximate location,
• Activity logs on the platform (login times, game sessions, transaction history),
• Cookies and session tokens.

3 Purpose of Data Use

jetbu uses the information it collects for the purposes listed below:

1. Account Management: To create, verify and maintain your account.
2. Payment Processing: To complete deposit and withdrawal transactions and maintain financial records.
3. Identity Verification: To prevent fraudulent activity and account misuse.
4. Customer Support: To resolve your complaints, questions or issues.
5. Technical Improvement: To enhance platform performance and user experience.
6. Security Monitoring: To detect and prevent unusual transactions or activity.
7. Responsible Gaming: To monitor user gaming behaviour and provide assistance where needed.
8. Legal Obligations: To comply with applicable laws and regulations.

4 Cookies & Tracking Technologies

The jetbu website uses cookies and similar technologies. A cookie is a small text file stored in your browser that helps recognise you on future visits.

4.1 Cookies We Use

• Essential Cookies: To maintain login sessions and security — the platform cannot function without these.
• Functionality Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand how users are using the platform.

4.2 Cookie Control

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

5 Data Sharing Policy

jetbu never sells your personal information. However, information may be shared in the specific circumstances below:

5.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket and bank transfer services to complete financial transactions. This information is used solely for transaction purposes.

5.2 Technology & Service Partners

Minimum necessary information may be shared with technology companies required to operate the platform (such as server hosting and cybersecurity). These companies are contractually bound to maintain confidentiality.

5.3 Legal Obligations

If jetbu receives a valid order from a competent court or law enforcement authority, it may provide required information in compliance with the law.

6 Data Security Measures

To ensure the security of your information, jetbu maintains multiple technical and procedural safeguards:

• SSL/TLS Encryption: All data transfers between the website and servers take place through encrypted channels.
• Data Encryption: Sensitive data stored on our systems (passwords, payment details) is kept in encrypted form.
• Access Control: Only authorised personnel can access the relevant data.
• Regular Security Audits: To identify and address system vulnerabilities.
• Two-Factor Authentication: An additional layer of account protection.
• Firewall & Intrusion Detection: To prevent unauthorised access.

However, no method on the internet is 100% secure. jetbu makes every effort, but absolute security cannot be guaranteed. If you suspect a security breach on your account, notify our support team immediately.

7 Data Retention Period

How long jetbu retains your information depends on the type and purpose of the data:

• Account Information: For as long as the account is active and for a defined period after it is closed.
• Financial Transaction Records: For a defined number of years as required by law.
• Cookie & Session Data: Upon the end of the session or at the end of the defined period.
• Support Communications: For a reasonable period after the issue has been resolved.

Once the need to retain data has ended, jetbu deletes or anonymises the information using secure methods.

8 Your Rights

As a jetbu user, you retain the following rights regarding your information:

8.1 Right to Access

You can find out what information jetbu holds about you and how it is being used. Contact our support team to request this information.

8.2 Right to Rectification

If information in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Withdraw Consent

You may withdraw consent for the processing of your information at any time. However, processing already completed before the withdrawal will not be affected.

9 Protection of Minors

jetbu is strictly for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of account registration.

If it comes to our attention that information has been collected from a minor, we will take immediate steps to delete that information and close the associated account.

If a parent or guardian believes their child has accidentally created an account, please contact our support team immediately.

10 Third-Party Links & Services

The jetbu platform may use third-party payment gateways and technology services. These services have their own privacy policies and jetbu is not responsible for their practices.

It is recommended that you read the privacy policy of any third-party service before using it.

11 Policy Changes & Updates

jetbu may update this privacy policy from time to time. For significant changes:

• Users will be notified of changes by email or via a notice on the platform.
• The "Last Updated" date at the top of the policy will be updated to reflect the change.
• Continued use of the platform after any changes will be considered as your consent to the updated policy.

It is therefore recommended that you check this page regularly.

12 Scope of Application

This privacy policy applies to all jetbu services, such as:

• The jetbu website (https://jetbu.bar) and its associated pages,
• The jetbu mobile application (where applicable),
• Services provided through customer support,
• All jetbu gaming sections — slots, cricket betting, esports, casino games and 24 Hour Grand Prix.